This passage reminds me of a great quote from the serial innovator Derek Sivers in "Anything You Want." He said, "No idea survives first contact with customers." Things change. All people are different Your [...]
If your actions inspire others to dream more, do more and become more - you are a leader. ~ John Quincy Adams ..... and if your actions are NOT, well then Leaders must [...]
Doing what you think you do only get you to the 49 yard line. How you make people feel while you are doing it is the other 51 yards. That is customer service [...]
If your business is a service - how do you showcase your "Product"?? The iphone has a shiny case. What do you have to show for yourself? BUT HERE'S THE THING that you probably [...]
today's post came via the great Gino Wickman. If you run an organization, his book Traction is awesome for adding structure to growth. I thought this post was great so wanted to share. [...]
Just out of Curiosity Do you ever have a customer say "Let me think about it" ?? Try responding with "Just out of curiosity..." So: "Just out of curiosity, What do you [...]
Before you make up your mind....... Moving someone from "NO" to "Yes" is nearly impossible. So, move them to "Maybe" first. Zig Ziglar said years ago that you will never change anyone's [...]
"Whoever is asking the questions is generally running the conversation." I think we all know this one. Though it's good to have a reminder to not let our client conversations get out [...]
