4 Daily Tools of Influence
4 Primary Tools of Influence to use Daily Rapport: Bottom line is that people have to feel that you care about them and that you are like them. Talk about mutual interest, ask [...]
Professional selling comes from a focus on helping a client get what they really need.
Professional selling comes from a focus on helping a client get what they really need. Not “closing”. Come from place of deep caring and build real relationships. Helping them get what they really [...]
Strategy is only as good as your next encounter with the Enemy.
This passage reminds me of a great quote from the serial innovator Derek Sivers in "Anything You Want." He said, "No idea survives first contact with customers." Things change. All people are different Your [...]
Leaders Eat Last 1
If your actions inspire others to dream more, do more and become more - you are a leader. ~ John Quincy Adams ..... and if your actions are NOT, well then Leaders must [...]
Customer Service Doesn’t Cost You More – Makes you WAY better though
Doing what you think you do only get you to the 49 yard line. How you make people feel while you are doing it is the other 51 yards. That is customer service [...]
You are Invisible. How do you sell that?
If your business is a service - how do you showcase your "Product"?? The iphone has a shiny case. What do you have to show for yourself? BUT HERE'S THE THING that you probably [...]
You are Never Paid what you are Worth
today's post came via the great Gino Wickman. If you run an organization, his book Traction is awesome for adding structure to growth. I thought this post was great so wanted to share. [...]
Don’t let them think about it.
Just out of Curiosity Do you ever have a customer say "Let me think about it" ?? Try responding with "Just out of curiosity..." So: "Just out of curiosity, What do you [...]