Customer Service Doesn’t Cost You More – Makes you WAY better though
Doing what you think you do only get you to the 49 yard line. How you make people feel while you are doing it is the other 51 yards. That is customer service [...]
Read The Invisible Signs
Every person has an invisible sign around their neck that says “make me feel important “. The trick is to figure out how they feel important. It might be by saying nice things, [...]
The Only Good Use for Hashtags
An odd, fun, and effective way with mitigating negative feelings in the moment. When having negative emotions, the first step is realizing and labeling it. So recognize "I'm feeling anxious" or "I'm having anxiety" [...]
Sunk Cost
The Fallacy of Sunk Cost Individuals commit the sunk cost fallacy when they continue a behavior or endeavor as a result of previously invested resources (time, money or effort) (Arkes & Blumer, 1985). This [...]
Big Short Money Balls play Liars Poker
You probably heard of his books. If not, I would imagine you are at least familiar with the movies they became! Money Ball The Big Short. If not, C'mon! It's freaking [...]
Social Proof in the Real World
You might have seen recently that Instagram (and some other social networks) are experimenting with the idea of removing "Likes" and such. If not, here is an article about it: https://www.cnet.com/news/instagram-is-hiding-likes-you-may-be-happier-in-the-end/ Sounds good [...]
More Info to Stop Being Invisible
We pretty much all need to realize that, in some way or another, we are all in the service business. Which is why Harry Beckwith wrote "Selling the Invisible". If your clients [...]
You are Invisible. How do you sell that?
If your business is a service - how do you showcase your "Product"?? The iphone has a shiny case. What do you have to show for yourself? BUT HERE'S THE THING that you probably [...]